FAQ

What comes in the box?

All our orders come in gift boxes (not wrapped). They also include unicorn matches! If you'd like us to leave a special note, please write it in the "Message to seller" and we'll write it inside. 

How do I burn this thing?

We suggest burning the 9oz jars for 3-4 hours each time for maximum scent release and even wax levels. The last one we timed using this method burned for 84 hours! The 4oz jars should be burned for 1-2 hours each time. Always trim the wick to 1/4 inch each time before lighting. 

Can I sell your candles in my retail shop/online store/salon? 

YES! We love to wholesale our candles. Please check out our wholesale site - you'll need to have a retail license.

What if the scent isn't strong?

We've tested them all to be great smells for your home! There's a lot of factors that go into how a candle will burn in your house: other smells lingering in your home, how big the room is, air flow, ceiling height, and even the humidity outside! Plus every person's nose smells scents a little different. If you leave the room and walk back into it 30 seconds later, you should smell some great smells! (but never leave lit candles unattended ;) ) 

That being said, a funky candle does happen sometimes. Please email us at Lauren@theburlapbag.com if you're not fully satisfied and we'll fix the problem!

Something broke in shipment/I got the wrong candle/help?

Please email us at Lauren@theburlapbag.com and we'll fix the problem!

Do you ship internationally?

We do! It's usually pretty expensive since our candles are so heavy. Email us for an exact quote!