FAQ

What comes in the box?

All our orders come in gift boxes (not wrapped) with the candle name stamped on the side. They also include unicorn matches! If you'd like us to leave a special note, please write it in the "Message to seller" and we'll handwrite it inside. 

How do I burn this thing?

We suggest burning the 9oz jars for 3-4 hours each time for maximum scent release and even wax levels. The last one we timed using this method burned for 84 hours! The 4oz jars should be burned for 1-2 hours each time. Always trim the wick to 1/4 inch each time before lighting. 

Can I sell your candles in my retail shop/online store/salon? 

YES! We love to wholesale our candles. Please check out our wholesale site - you'll need to have a retail license.

What if the scent isn't strong?

We've tested them all to be great smells for your home! There's a lot of factors that go into how a candle will burn in your house: other smells lingering in your home, how big the room is, air flow, ceiling height, and even the humidity outside! Plus every person's nose smells scents a little different. If you leave the room and walk back into it 30 seconds later, you should smell some great smells! (but never leave lit candles unattended ;) ) 

That being said, a funky candle does happen sometimes. Please email us at Lauren@theburlapbag.com if you're not fully satisfied and we'll fix the problem!

Something broke in shipment/I got the wrong candle/help?

Please email us at Lauren@theburlapbag.com and we'll fix the problem!

Do you ship internationally?

We do! It's usually pretty expensive since our candles are so heavy. Email us for an exact quote!